All goods are subject to buyer's ultimate approval before any sale is final. All merchandise returned within ten days of shipping will be credited or replaced, with the exception of special-order items. Special-order items are any goods not normally in our inventory that were stocked specifically for a customer's confirmed purchase order.
Net 30 accounts may return for credit any item on invoice until the maturity date of that invoice, normally 30 days from date of shipment. Beyond that date, all returns will only be credited if the invoice from which they were returned is paid in full. Returns against an unpaid invoice beyond the pay date of that invoice will be credited at our discretion, normally at the lower of cost or value. A restocking fee of 20% will be implemented when appropriate.
All accounts paid in full may exchange gold items on a gram-for-gram basis providing the returned merchandise 1) is a Downeast item, 2) is in new condition and not shop worn, and 3) remains an item in our active inventory program. Any discontinued or obsolete gold merchandise returned for stock balancing will be credited at our discretion.
When returning through the post office please use our post office box address located on our invoices. When returning through FedEx or UPS please call for our physical address. We ask that you include a copy of the original invoice in the box for proper credit.